Are you tired of answering the same customer questions again and again on chat? Have you been answering some repetitive customer queries on email? Do you want to set up an effective knowledge management system to help your customers find answers to their problems at their convenience? If yes, then creating a knowledge base is essential for you. If implemented strategically, a rich knowledge base system can help you improve your customer service while freeing up your agents’ time to work on complex customer issues.
Appy Pie’s knowledge base software allows you to set up a robust knowledge base system where you can add a library of information about a product, service, department, and other subjects related to your business. For example, let’s say you’re an online retailer selling jewelry for women. You are bound to get multiple queries frequently from your customers regarding metal or material, size, color, shipping cost, delivery time, and so on. Instead of answering all these generic questions repeatedly, you can create an online knowledge base using Appy Pie’s knowledge base software and host them on your website. This way, your customers can get the answers to those frequently asked questions in one place with ease.
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